/* ==========================================================================
   HaloTIK - Client Portal UI Redesign
   Visual identity: BITS Universitas Brawijaya (bits.ub.ac.id)

   Pure presentation layer loaded AFTER css/style.css on every client portal
   page. It only restyles existing markup:
   - no HTML structure changes
   - no PHP / business logic changes
   - no JavaScript behavior changes
   Selectors target classes and IDs already present in the templates.
   ========================================================================== */

/* ---- Fonts --------------------------------------------------------------- */
@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&family=Poppins:wght@400;500;600;700&display=swap');

/* ---- Design tokens ------------------------------------------------------- */
:root {
  --bits-primary: #003153;
  --bits-secondary: #0a5083;
  --bits-bg: #F5F7FA;
  --bits-card: #FFFFFF;
  --bits-border: #E5E7EB;
  --bits-border-soft: #EEF1F5;
  --bits-text: #1F2937;
  --bits-text-secondary: #6B7280;
  --bits-text-muted: #9CA3AF;
  --bits-success: #16A34A;
  --bits-warning: #F59E0B;
  --bits-danger: #DC2626;
  --bits-primary-soft: #EFF6FF;
  --bits-success-soft: #F0FDF4;
  --bits-warning-soft: #FFFBEB;
  --bits-danger-soft: #FEF2F2;
  --bits-radius: 10px;
  --bits-radius-lg: 12px;
  --bits-radius-pill: 999px;
  --bits-shadow-sm: 0 1px 2px rgba(16, 24, 40, 0.04), 0 1px 3px rgba(16, 24, 40, 0.06);
  --bits-shadow-md: 0 4px 12px rgba(16, 24, 40, 0.08);
  --bits-transition: all 0.2s ease-in-out;
}

/* ---- Base ----------------------------------------------------------------- */
body {
  font-family: 'Inter', 'Source Sans Pro', -apple-system, BlinkMacSystemFont,
    'Segoe UI', Roboto, Arial, sans-serif;
  background-color: var(--bits-bg) !important;
  color: var(--bits-text);
  font-size: 0.9375rem;
  line-height: 1.6;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}

h1, h2, h3, h4, h5, h6 {
  font-family: 'Poppins', 'Inter', 'Source Sans Pro', sans-serif;
  color: var(--bits-text);
  font-weight: 600;
  letter-spacing: -0.01em;
}
h1 { font-size: 1.75rem; }
h2 { font-size: 1.375rem; }
h3 { font-size: 1.125rem; }

a {
  color: var(--bits-primary);
  transition: var(--bits-transition);
}
a:hover,
a:focus {
  color: var(--bits-secondary);
  text-decoration: none;
}

p { color: var(--bits-text); }
.faded { color: var(--bits-text-secondary) !important; }
hr { border-color: var(--bits-border); }

/* Bootstrap utility overrides (compiled with !important) */
.text-primary { color: var(--bits-primary) !important; }
.text-danger  { color: var(--bits-danger) !important; }
.text-success { color: var(--bits-success) !important; }
.text-warning { color: var(--bits-warning) !important; }
.text-muted   { color: var(--bits-text-secondary) !important; }

/* ---- Layout --------------------------------------------------------------- */
#xcontainer { max-width: 100%; }

#xcontent.bg-white {
  background-color: var(--bits-bg) !important;
  padding-top: 2rem !important;
  padding-bottom: 2.5rem !important;
}
@media (min-width: 768px) {
  #xcontent.bg-white {
    padding-top: 2.75rem !important;
    padding-bottom: 3.5rem !important;
  }
}
@media (min-width: 1200px) {
  .section-header > .container,
  .section-nav > .container,
  #xcontent > .container,
  .section-footer > .container {
    max-width: 1200px;
  }
}

/* ---- Header / top bar ------------------------------------------------------ */
.section-header {
  position: sticky;
  top: 0;
  z-index: 1030;
  background-color: var(--bits-card) !important;
  border-bottom: 1px solid var(--bits-border);
  box-shadow: 0 1px 3px rgba(16, 24, 40, 0.05);
  padding-top: 0.75rem !important;
  padding-bottom: 0.75rem !important;
}

#logo {
  display: inline-flex;
  align-items: center;
  max-width: 100%;
}
#logo img {
  width: auto !important;
  max-height: 56px;
  display: block;
}

.section-header .nav-pills .nav-link:not([class*="btn-"]) {
  color: var(--bits-text-secondary);
  font-size: 0.8125rem;
  font-weight: 500;
  padding: 0.3125rem 0.625rem;
  border-radius: var(--bits-radius-pill);
  transition: var(--bits-transition);
}
.section-header .nav-pills .nav-link:not([class*="btn-"]):hover,
.section-header .nav-pills .nav-link:not([class*="btn-"]):focus {
  color: var(--bits-primary);
  background-color: var(--bits-primary-soft);
}
.section-header .nav-pills .btn-primary {
  background-color: var(--bits-primary);
  border-color: var(--bits-primary);
}
.section-header .nav-pills .btn-primary:hover {
  background-color: var(--bits-secondary);
  border-color: var(--bits-secondary);
}
.section-header .badge-primary {
  background-color: var(--bits-primary);
  color: #fff;
  border-radius: var(--bits-radius-pill);
  font-weight: 500;
}
.section-header .btn-disabled {
  color: var(--bits-text-secondary);
  background-color: #F3F4F6;
  border-radius: var(--bits-radius-pill);
}
.section-header strong.nav-item {
  color: var(--bits-text);
}

/* ---- Navigation ------------------------------------------------------------- */
.section-nav.bg-primary {
  background-color: var(--bits-primary) !important;
  box-shadow: 0 2px 6px rgba(0, 91, 172, 0.18);
}

#xnav {
  padding: 0.5rem 0;
  flex-wrap: wrap;
  gap: 0.25rem;
}
#xnav .nav-item { margin: 0; }
#xnav .nav-link {
  color: rgba(255, 255, 255, 0.88);
  font-weight: 500;
  font-size: 0.9375rem;
  padding: 0.5rem 1.125rem;
  border-radius: var(--bits-radius-pill);
  transition: var(--bits-transition);
}
#xnav .nav-link:hover,
#xnav .nav-link:focus {
  color: #fff;
  background-color: rgba(255, 255, 255, 0.14);
}
#xnav .nav-link.active {
  color: var(--bits-primary) !important;
  background-color: #fff;
  font-weight: 600;
  box-shadow: 0 1px 3px rgba(16, 24, 40, 0.12);
}

/* ---- Footer ------------------------------------------------------------------- */
.section-footer.bg-dark {
  background-color: #0A1E3C !important;
  border-top: 3px solid var(--bits-secondary);
}
.section-footer .container {
  padding-top: 1.75rem;
  padding-bottom: 1.75rem;
}
.section-footer span,
.section-footer .d-block {
  color: rgba(255, 255, 255, 0.78);
  font-size: 0.875rem;
}
.section-footer a {
  color: #7CB8F7;
  font-size: 0.8125rem;
  font-weight: 500;
  transition: var(--bits-transition);
}
.section-footer a:hover { color: #fff; }

/* ---- Buttons ------------------------------------------------------------------- */
input[type="submit"],
input[type="button"],
input[type="reset"] {
  display: inline-block;
  padding: 0.625rem 1.375rem;
  font-size: 0.9375rem;
  font-weight: 500;
  font-family: 'Inter', 'Source Sans Pro', sans-serif;
  line-height: 1.5;
  text-align: center;
  vertical-align: middle;
  border: 1px solid transparent;
  border-radius: var(--bits-radius);
  cursor: pointer;
  transition: var(--bits-transition);
}
input[type="submit"] {
  color: #fff;
  background-color: var(--bits-primary);
  border-color: var(--bits-primary);
}
input[type="submit"]:hover {
  background-color: var(--bits-secondary);
  border-color: var(--bits-secondary);
  color: #fff;
}
input[type="submit"]:active {
  background-color: #004A8F;
  border-color: #004A8F;
  color: #fff;
}
input[type="reset"],
input[type="button"] {
  color: #374151;
  background-color: #fff;
  border-color: var(--bits-border);
}
input[type="reset"]:hover,
input[type="button"]:hover {
  background-color: #F9FAFB;
  border-color: #CBD5E1;
  color: var(--bits-text);
}

.btn {
  border-radius: var(--bits-radius);
  padding: 0.625rem 1.25rem;
  font-weight: 500;
  font-size: 0.9375rem;
  line-height: 1.5;
  transition: var(--bits-transition);
}
.btn:hover { transform: translateY(-1px); }
.btn:focus,
.btn.focus {
  box-shadow: 0 0 0 0.2rem rgba(0, 91, 172, 0.18);
}
.btn-primary {
  color: #fff;
  background-color: var(--bits-primary);
  border-color: var(--bits-primary);
}
.btn-primary:hover {
  color: #fff;
  background-color: var(--bits-secondary);
  border-color: var(--bits-secondary);
}
.btn-primary:focus,
.btn-primary.focus {
  box-shadow: 0 0 0 0.2rem rgba(0, 91, 172, 0.22);
}
.btn-primary:not(:disabled):not(.disabled):active,
.btn-primary:not(:disabled):not(.disabled).active,
.show > .btn-primary.dropdown-toggle {
  color: #fff;
  background-color: #004A8F;
  border-color: #004A8F;
}
.btn-success {
  color: #fff;
  background-color: var(--bits-success);
  border-color: var(--bits-success);
}
.btn-success:hover {
  color: #fff;
  background-color: #15803D;
  border-color: #15803D;
}
.btn-success:focus,
.btn-success.focus {
  box-shadow: 0 0 0 0.2rem rgba(22, 163, 74, 0.22);
}
.btn-success:not(:disabled):not(.disabled):active,
.btn-success:not(:disabled):not(.disabled).active,
.show > .btn-success.dropdown-toggle {
  color: #fff;
  background-color: #166534;
  border-color: #166534;
}
.btn-danger {
  color: #fff;
  background-color: var(--bits-danger);
  border-color: var(--bits-danger);
}
.btn-danger:hover {
  color: #fff;
  background-color: #B91C1C;
  border-color: #B91C1C;
}
.btn-warning {
  color: #1F2937;
  background-color: var(--bits-warning);
  border-color: var(--bits-warning);
}
.btn-warning:hover {
  color: #1F2937;
  background-color: #D97706;
  border-color: #D97706;
}
.btn-info {
  color: #fff;
  background-color: #0284C7;
  border-color: #0284C7;
}
.btn-info:hover {
  color: #fff;
  background-color: #0369A1;
  border-color: #0369A1;
}
.btn-secondary {
  color: #fff;
  background-color: #64748B;
  border-color: #64748B;
}
.btn-secondary:hover {
  color: #fff;
  background-color: #475569;
  border-color: #475569;
}
.btn-dark {
  color: #fff;
  background-color: #1F2937;
  border-color: #1F2937;
}
.btn-dark:hover {
  color: #fff;
  background-color: #111827;
  border-color: #111827;
}
.btn-light {
  color: #1F2937;
  background-color: #F8FAFC;
  border-color: var(--bits-border);
}
.btn-light:hover {
  color: #1F2937;
  background-color: #F1F5F9;
  border-color: #CBD5E1;
}
.btn-outline-primary {
  color: var(--bits-primary);
  border-color: var(--bits-primary);
}
.btn-outline-primary:hover {
  color: #fff;
  background-color: var(--bits-primary);
  border-color: var(--bits-primary);
}
.btn-lg {
  padding: 0.75rem 1.5rem;
  font-size: 1rem;
  border-radius: var(--bits-radius-lg);
}
.btn-sm {
  padding: 0.375rem 0.75rem;
  font-size: 0.8125rem;
  border-radius: 8px;
}
.btn-link { color: var(--bits-primary); font-weight: 500; }
.btn-link:hover { color: var(--bits-secondary); }

/* Legacy osTicket button classes */
.button,
.green.button {
  display: inline-block;
  padding: 0.625rem 1.375rem;
  font-size: 0.9375rem;
  font-weight: 500;
  font-family: 'Inter', 'Source Sans Pro', sans-serif;
  color: #fff;
  background-color: var(--bits-success);
  border: 1px solid var(--bits-success);
  border-radius: var(--bits-radius);
  text-align: center;
  text-decoration: none;
  cursor: pointer;
  box-shadow: none;
  transition: var(--bits-transition);
}
.button:hover,
.green.button:hover {
  color: #fff;
  background-color: #15803D;
  border-color: #15803D;
  transform: translateY(-1px);
}

.action-button {
  color: var(--bits-primary);
  font-weight: 500;
}
.action-button:hover {
  color: var(--bits-secondary);
  text-decoration: none;
}

/* ---- Forms ---------------------------------------------------------------------- */
.form-group { margin-bottom: 1.25rem; }
label {
  font-weight: 500;
  color: #374151;
  margin-bottom: 0.5rem;
}
.form-control,
input[type="text"],
input[type="email"],
input[type="password"],
input[type="number"],
input[type="tel"],
input[type="search"],
input[type="date"],
select,
textarea {
  border: 1px solid var(--bits-border);
  border-radius: var(--bits-radius);
  padding: 0.625rem 0.875rem;
  font-size: 0.9375rem;
  font-family: 'Inter', 'Source Sans Pro', sans-serif;
  line-height: 1.5;
  color: var(--bits-text);
  background-color: #fff;
  box-shadow: none;
  transition: border-color 0.2s ease-in-out, box-shadow 0.2s ease-in-out;
}
.form-control:focus,
input[type="text"]:focus,
input[type="email"]:focus,
input[type="password"]:focus,
input[type="number"]:focus,
input[type="tel"]:focus,
input[type="search"]:focus,
input[type="date"]:focus,
select:focus,
textarea:focus {
  border-color: var(--bits-secondary);
  box-shadow: 0 0 0 3px rgba(14, 111, 216, 0.15);
  outline: 0;
}
.form-control::placeholder,
input::placeholder,
textarea::placeholder {
  color: var(--bits-text-muted);
}
select.form-control:not([size]):not([multiple]) {
  height: auto;
  padding-right: 2.25rem;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16' fill='%236B7280'%3E%3Cpath d='M4.646 6.146a.5.5 0 0 1 .708 0L8 8.793l2.646-2.647a.5.5 0 0 1 .708.708l-3 3a.5.5 0 0 1-.708 0l-3-3a.5.5 0 0 1 0-.708z'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 0.75rem center;
  background-size: 1rem;
  -webkit-appearance: none;
  -moz-appearance: none;
  appearance: none;
}
input.search {
  width: 100%;
  max-width: 100%;
}
.form-header {
  font-weight: 600;
  color: var(--bits-text);
  font-family: 'Poppins', sans-serif;
}
.required { color: var(--bits-danger) !important; }
.error { color: var(--bits-danger) !important; }
.error input { border-color: var(--bits-danger); }

/* New ticket form */
#ticketForm .table,
#clientLogin .table {
  width: 100%;
  background: transparent;
  border: 0;
}
#ticketForm table td,
#clientLogin table td {
  padding: 0.625rem 0.75rem;
  border: 0;
  vertical-align: middle;
}
#ticketForm td .captcha,
#clientLogin td .captcha {
  border-radius: var(--bits-radius);
  border: 1px solid var(--bits-border);
}

/* Redactor rich text editor */
.redactor-box {
  border: 1px solid var(--bits-border);
  border-radius: var(--bits-radius);
  overflow: hidden;
  background: #fff;
  transition: border-color 0.2s ease-in-out, box-shadow 0.2s ease-in-out;
}
.redactor-box:focus-within {
  border-color: var(--bits-secondary);
  box-shadow: 0 0 0 3px rgba(14, 111, 216, 0.15);
}
#reply textarea { width: 100% !important; }

/* ---- Tables ------------------------------------------------------------------------ */
.table {
  background-color: var(--bits-card);
  color: var(--bits-text);
}
.table thead th {
  background-color: #F1F5F9;
  color: #475569;
  font-weight: 600;
  font-size: 0.8125rem;
  letter-spacing: 0.02em;
  text-transform: uppercase;
  padding: 0.8125rem 1rem;
  border-bottom: 1px solid var(--bits-border) !important;
}
.table td {
  padding: 0.8125rem 1rem;
  border-top: 1px solid var(--bits-border-soft) !important;
  vertical-align: middle;
}
.table-hover tbody tr {
  transition: background-color 0.15s ease-in-out;
}
.table-hover tbody tr:hover {
  background-color: #F8FAFC;
}

#ticketTable {
  width: 100%;
  border: 1px solid var(--bits-border);
  border-radius: var(--bits-radius-lg);
  overflow: hidden;
  box-shadow: var(--bits-shadow-sm);
  background-color: #fff;
}
#ticketTable.table-bordered th,
#ticketTable.table-bordered td {
  border: 0;
  border-bottom: 1px solid var(--bits-border-soft) !important;
}
#ticketTable thead th {
  background-color: #F8FAFC;
  border-bottom: 1px solid var(--bits-border) !important;
}
#ticketTable tbody tr:last-child td { border-bottom: 0 !important; }
#ticketTable caption {
  caption-side: top;
  text-align: left;
  padding: 0.875rem 1rem;
  color: var(--bits-text-secondary);
  font-size: 0.875rem;
  font-weight: 500;
  background: #fff;
  border-bottom: 1px solid var(--bits-border-soft);
}
#ticketTable a { color: var(--bits-primary); font-weight: 500; }
#ticketTable tbody tr { transition: background-color 0.15s ease-in-out; }
#ticketTable tbody tr:hover { background-color: #F8FAFC; }

/* Custom data / profile tables */
table.custom-data,
table.padded {
  background-color: #fff;
  border: 1px solid var(--bits-border);
  border-radius: var(--bits-radius-lg);
  box-shadow: var(--bits-shadow-sm);
}
table.custom-data th,
table.custom-data td,
table.padded th,
table.padded td {
  padding: 0.625rem 0.875rem;
  border: 0;
  border-bottom: 1px solid var(--bits-border-soft);
  vertical-align: top;
}
table.custom-data tr:last-child th,
table.custom-data tr:last-child td,
table.padded tr:last-child th,
table.padded tr:last-child td { border-bottom: 0; }
table.custom-data th,
table.padded th {
  color: var(--bits-text-secondary);
  font-weight: 500;
  width: 180px;
}
table.custom-data .headline {
  background-color: #F8FAFC;
  font-weight: 600;
  color: var(--bits-text);
}

/* Ticket info header on ticket view */
#ticketInfo.table-bordered {
  border: 1px solid var(--bits-border);
  border-radius: var(--bits-radius-lg);
  overflow: hidden;
  box-shadow: var(--bits-shadow-sm);
}
#ticketInfo.table-bordered td {
  border: 0;
  border-bottom: 1px solid var(--bits-border-soft);
  padding: 1.25rem 1.5rem;
}
#ticketInfo h1 {
  margin: 0;
  font-size: 1.375rem;
}
#ticketInfo h1 b { font-weight: 600; }
#ticketInfo h1 small {
  color: var(--bits-text-secondary);
  font-size: 0.875rem;
  font-weight: 500;
  margin-left: 0.5rem;
}
#ticketInfo a { color: var(--bits-primary); }

/* ---- Cards & list groups ------------------------------------------------------------- */
.card {
  border: 1px solid var(--bits-border);
  border-radius: var(--bits-radius-lg);
  box-shadow: var(--bits-shadow-sm);
  background-color: var(--bits-card);
  transition: var(--bits-transition);
}
.card:hover {
  box-shadow: var(--bits-shadow-md);
  transform: translateY(-1px);
}
.list-group-item {
  background-color: #fff;
  border: 0;
  border-bottom: 1px solid var(--bits-border-soft);
  padding: 0.75rem 1.25rem;
  color: var(--bits-text);
}
.list-group-flush .list-group-item:last-child { border-bottom: 0; }
.list-group-item.text-primary,
.list-group-item.text-danger {
  font-weight: 600;
  font-family: 'Poppins', sans-serif;
  font-size: 0.9375rem;
  background-color: #F8FAFC;
}

/* ---- Alerts & notices ------------------------------------------------------------------- */
.alert {
  border-radius: var(--bits-radius-lg);
  padding: 1rem 1.25rem;
  border-width: 1px;
  border-left-width: 4px;
  font-size: 0.9375rem;
  box-shadow: var(--bits-shadow-sm);
}
.alert-primary {
  color: #1E40AF;
  background-color: var(--bits-primary-soft);
  border-color: #BFDBFE;
  border-left-color: var(--bits-primary);
}
.alert-danger {
  color: #991B1B;
  background-color: var(--bits-danger-soft);
  border-color: #FECACA;
  border-left-color: var(--bits-danger);
}
.alert-warning {
  color: #92400E;
  background-color: var(--bits-warning-soft);
  border-color: #FDE68A;
  border-left-color: var(--bits-warning);
}
.alert-success {
  color: #166534;
  background-color: var(--bits-success-soft);
  border-color: #BBF7D0;
  border-left-color: var(--bits-success);
}
.alert-info {
  color: #0C4A6E;
  background-color: #F0F9FF;
  border-color: #BAE6FD;
  border-left-color: #0284C7;
}

/* Legacy top notice bars (osticket.css) */
.notice_bar,
.warning_bar,
.error_bar {
  height: auto !important;
  line-height: 1.5 !important;
  padding: 0.75rem 1rem 0.75rem 2.75rem !important;
  border-radius: var(--bits-radius-lg);
  margin-bottom: 1rem;
  background-position: 1rem 50% !important;
  background-size: 1.125rem;
}
.notice_bar { border-color: #BBF7D0 !important; background-color: var(--bits-success-soft) !important; }
.warning_bar { border-color: #FDE68A !important; background-color: var(--bits-warning-soft) !important; }
.error_bar { border-color: #FECACA !important; background-color: var(--bits-danger-soft) !important; }

#msg_error,
#msg_notice,
#msg_warning,
#msg_info {
  border-radius: var(--bits-radius-lg);
  padding: 1rem 1.25rem;
  margin-bottom: 1.25rem;
  border: 1px solid var(--bits-border);
  border-left-width: 4px;
  box-shadow: var(--bits-shadow-sm);
  font-size: 0.9375rem;
}
#msg_error { color: #991B1B; background-color: var(--bits-danger-soft); border-left-color: var(--bits-danger); }
#msg_notice { color: #1E40AF; background-color: var(--bits-primary-soft); border-left-color: var(--bits-primary); }
#msg_warning { color: #92400E; background-color: var(--bits-warning-soft); border-left-color: var(--bits-warning); }
#msg_info { color: #1E40AF; background-color: var(--bits-primary-soft); border-left-color: var(--bits-secondary); }
#msg_info a { color: var(--bits-primary); text-decoration: underline; }

.warning-banner {
  background-color: var(--bits-warning-soft);
  border: 1px solid #FDE68A;
  border-radius: var(--bits-radius);
  color: #92400E;
  padding: 0.75rem 1rem;
  margin: 0.75rem 0 1rem;
}

/* ---- Badges & states --------------------------------------------------------------- */
.badge {
  border-radius: var(--bits-radius-pill);
  font-weight: 500;
  font-size: 0.75rem;
  padding: 0.4em 0.7em;
}
.badge-primary {
  color: #fff;
  background-color: var(--bits-primary);
}
.badge-success {
  color: #fff;
  background-color: var(--bits-success);
}
.badge-warning {
  color: #1F2937;
  background-color: var(--bits-warning);
}
.badge-danger {
  color: #fff;
  background-color: var(--bits-danger);
}
.badge-secondary {
  color: #fff;
  background-color: #64748B;
}
.badge-info {
  color: #fff;
  background-color: #0284C7;
}
.label-bare,
.label {
  display: inline-block;
  padding: 0.3em 0.65em;
  font-size: 0.75rem;
  font-weight: 500;
  line-height: 1.4;
  color: var(--bits-text-secondary);
  background-color: #F3F4F6;
  border-radius: var(--bits-radius-pill);
}

/* Ticket list states */
.states .state {
  color: var(--bits-text-secondary);
  font-weight: 500;
  padding: 0.25rem 0.5rem;
  border-radius: var(--bits-radius-pill);
  transition: var(--bits-transition);
}
.states .state:hover,
.states .state:focus {
  color: var(--bits-primary);
  background-color: var(--bits-primary-soft);
}
.states .state.active {
  color: var(--bits-primary);
  font-weight: 600;
  background-color: var(--bits-primary-soft);
}

/* ---- Ticket thread ------------------------------------------------------------------- */
#ticketThread .thread-entry {
  margin-bottom: 1rem;
}
.thread-entry .media-body.border {
  border: 1px solid var(--bits-border) !important;
  border-radius: var(--bits-radius-lg);
  box-shadow: var(--bits-shadow-sm);
  overflow: hidden;
  background-color: #fff;
  transition: var(--bits-transition);
}
.thread-entry .header {
  padding: 0.625rem 1.25rem !important;
  background-color: #F8FAFC;
  border-bottom: 1px solid var(--bits-border-soft);
}
.thread-entry.message .header { background-color: var(--bits-primary-soft); }
.thread-entry.response .header { background-color: var(--bits-success-soft); }
.thread-entry.note .header { background-color: var(--bits-warning-soft); }
.thread-entry .header small,
.thread-entry .header .small {
  color: var(--bits-text-secondary);
  font-size: 0.8125rem;
}
.thread-entry .header b {
  color: var(--bits-text);
  font-weight: 600;
}
.thread-entry .header time { color: var(--bits-text-secondary); }
.thread-entry .title.truncate {
  color: var(--bits-text-secondary);
  font-size: 0.8125rem;
}

.thread-body {
  font-family: 'Inter', 'Source Sans Pro', sans-serif !important;
  font-size: 0.9375rem !important;
  line-height: 1.65 !important;
  color: #374151;
  background-color: #fff;
  padding: 1.25rem 1.375rem !important;
}
.thread-body a { color: var(--bits-primary); }
.thread-body a:hover { color: var(--bits-secondary); }

#ticketThread .avatar img {
  width: 42px;
  height: 42px;
  border-radius: 50%;
  border: 2px solid #fff;
  box-shadow: var(--bits-shadow-sm);
}

.thread-event {
  color: var(--bits-text-secondary) !important;
  text-align: center;
  font-size: 0.8125rem;
  margin: 0.75rem 0;
}
.thread-event img.avatar {
  border-radius: 50%;
  border: 2px solid #fff;
}

/* ---- Attachments ---------------------------------------------------------------------- */
.attachments {
  margin-top: 0.875rem;
  padding-top: 0.875rem;
  border-top: 1px dashed var(--bits-border);
}
.attachment-info {
  display: inline-flex;
  align-items: center;
  gap: 0.375rem;
  background-color: #F8FAFC;
  border: 1px solid var(--bits-border);
  border-radius: 8px;
  padding: 0.3125rem 0.75rem;
  margin: 0.25rem 0.5rem 0.25rem 0;
  color: #374151;
  font-size: 0.8125rem;
  transition: var(--bits-transition);
}
.attachment-info:hover {
  border-color: var(--bits-secondary);
  color: var(--bits-primary);
}
.attachment-info .filename { color: inherit; font-weight: 500; }
.attachment-info .filesize { color: var(--bits-text-muted); }
.attachment-info i { color: var(--bits-text-muted); }

.uploads {
  display: inline-flex;
  align-items: center;
  background-color: #F8FAFC;
  border: 1px solid var(--bits-border);
  border-radius: 8px;
  padding: 0.3125rem 0.75rem;
  margin: 0.25rem 0.5rem 0.25rem 0;
  font-size: 0.8125rem;
}
.uploads label { margin: 0; color: #374151; font-weight: 500; }

/* ---- Reply form --------------------------------------------------------------------------- */
#reply {
  margin-top: 1.75rem;
  padding: 1.5rem;
  background-color: #fff;
  border: 1px solid var(--bits-border);
  border-radius: var(--bits-radius-lg);
  box-shadow: var(--bits-shadow-sm);
}
#reply h2 {
  margin-bottom: 1rem;
  font-family: 'Poppins', sans-serif;
  font-size: 1.25rem;
}
#reply p { margin-bottom: 1rem; }
#reply .captcha,
#reply .uploads { margin: 0.5rem 0; }

/* ---- Sidebar ---------------------------------------------------------------------------------- */
.sidebar .front-page-button {
  margin-bottom: 1rem;
}
.sidebar .front-page-button .btn {
  margin-bottom: 0.75rem;
  border-radius: var(--bits-radius-lg);
}
.sidebar .content {
  background-color: var(--bits-card);
  border: 1px solid var(--bits-border);
  border-radius: var(--bits-radius-lg);
  box-shadow: var(--bits-shadow-sm);
  padding: 1.375rem;
}
.sidebar .content section { margin-bottom: 1.25rem; }
.sidebar .content section:last-child { margin-bottom: 0; }
.sidebar .content section .header {
  font-family: 'Poppins', sans-serif;
  font-weight: 600;
  color: var(--bits-text);
  font-size: 0.9375rem;
  padding-bottom: 0.5rem;
  margin-bottom: 0.75rem;
  border-bottom: 1px solid var(--bits-border-soft);
}
.sidebar .content a {
  display: block;
  padding: 0.25rem 0;
  color: var(--bits-primary);
  font-size: 0.875rem;
}
.sidebar .content a:hover { color: var(--bits-secondary); }

.searchbar { margin-bottom: 1rem; }
.searchbar form { display: flex; gap: 0.5rem; }
.searchbar .search,
.searchbar select { flex: 1 1 auto; }

/* ---- Landing page --------------------------------------------------------------------------- */
#landing_page .main-content {
  background-color: var(--bits-card);
  border: 1px solid var(--bits-border);
  border-radius: var(--bits-radius-lg);
  box-shadow: var(--bits-shadow-sm);
  padding: 2rem;
  min-height: 320px;
}
#landing_page .search-form {
  margin-bottom: 0.75rem;
}
#landing_page .search-form form {
  display: flex;
  gap: 0.5rem;
}
#landing_page .search-form .search { flex: 1 1 auto; }

/* Landing page content rhythm */
#landing_page .thread-body {
  padding: 0.25rem 0 !important;
}
#landing_page .thread-body h1,
#landing_page .thread-body h2,
#landing_page .thread-body h3 {
  margin: 0 0 0.375rem;
}
#landing_page .thread-body p {
  margin: 0 0 0.5rem;
}
#landing_page .thread-body img {
  display: block;
  max-width: 100%;
  margin: 0 0 0.5rem;
}

.featured-category.front-page {
  background-color: var(--bits-card);
  border: 1px solid var(--bits-border);
  border-radius: var(--bits-radius-lg);
  box-shadow: var(--bits-shadow-sm);
  padding: 1.375rem 1.5rem;
  margin-bottom: 1rem;
}
.featured-category.front-page .category-name {
  font-family: 'Poppins', sans-serif;
  font-weight: 600;
  font-size: 1.125rem;
  color: var(--bits-primary);
  margin-bottom: 0.75rem;
}
.featured-category.front-page .category-name i { margin-right: 0.375rem; }
.featured-category.front-page .article-headline {
  padding: 0.625rem 0;
  border-bottom: 1px solid var(--bits-border-soft);
}
.featured-category.front-page .article-headline:last-child { border-bottom: 0; }
.featured-category.front-page .article-title a {
  color: var(--bits-text);
  font-weight: 500;
}
.featured-category.front-page .article-title a:hover { color: var(--bits-primary); }
.featured-category.front-page .article-teaser {
  color: var(--bits-text-secondary);
  font-size: 0.875rem;
}

/* ---- Knowledge base --------------------------------------------------------------------------- */
#kb { list-style: none; margin: 1rem 0 0; padding: 0; }
#kb > li {
  background-color: var(--bits-card);
  border: 1px solid var(--bits-border);
  border-radius: var(--bits-radius-lg);
  box-shadow: var(--bits-shadow-sm);
  padding: 1.25rem 1.375rem;
  margin-bottom: 0.875rem;
  transition: var(--bits-transition);
}
#kb > li:hover {
  box-shadow: var(--bits-shadow-md);
  transform: translateY(-1px);
}
#kb h4 { margin: 0 0 0.25rem; }
#kb h4 a {
  color: var(--bits-primary);
  font-weight: 600;
}
#kb h4 a:hover { color: var(--bits-secondary); }
#kb .popular-faq { margin-top: 0.5rem; }
#kb .popular-faq a {
  display: block;
  color: var(--bits-text);
  padding: 0.3125rem 0;
  font-size: 0.9375rem;
}
#kb .popular-faq a:hover { color: var(--bits-primary); }
#kb .faded { color: var(--bits-text-secondary); }

.faq-content {
  background-color: var(--bits-card);
  border: 1px solid var(--bits-border);
  border-radius: var(--bits-radius-lg);
  box-shadow: var(--bits-shadow-sm);
  padding: 1.5rem;
}
.faq-content .article-title {
  font-family: 'Poppins', sans-serif;
  font-weight: 600;
  font-size: 1.25rem;
  color: var(--bits-text);
  margin-bottom: 0.25rem;
}

#breadcrumbs {
  font-size: 0.875rem;
  color: var(--bits-text-secondary);
  padding-top: 2px;
  margin-bottom: 1rem;
}
#breadcrumbs a {
  color: var(--bits-primary);
  font-weight: 500;
}

#faq ol {
  list-style: none;
  margin: 0.5rem 0 0;
  padding: 0;
  border-top: 1px solid var(--bits-border);
}
#faq ol li { margin: 0; padding: 0; }
#faq ol li a {
  display: block;
  padding: 0.75rem 0.875rem;
  color: var(--bits-text);
  border-bottom: 1px solid var(--bits-border-soft);
  border-radius: 8px;
  transition: background-color 0.2s ease-in-out, color 0.2s ease-in-out;
}
#faq ol li a:hover,
#faq ol li a:focus {
  color: var(--bits-primary);
  background-color: var(--bits-primary-soft);
}
#faq ol li a .Icon { color: var(--bits-primary); }

/* ---- Legacy two-column grid used by KB templates (span8/span4) ------------------------------ */
.row > .span8 {
  flex: 0 0 100%;
  max-width: 100%;
  padding-right: 0;
}
.row > .span4 {
  flex: 0 0 100%;
  max-width: 100%;
  padding-left: 0;
}
@media (min-width: 768px) {
  .row > .span8 {
    flex: 0 0 66.666667%;
    max-width: 66.666667%;
    padding-right: 1rem;
  }
  .row > .span4 {
    flex: 0 0 33.333333%;
    max-width: 33.333333%;
    padding-left: 1rem;
  }
}

/* ---- Pagination (tickets.php) ------------------------------------------------------------------ */
#ticketTable + div {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.375rem;
  margin-top: 1.25rem;
  color: var(--bits-text-secondary);
  font-size: 0.875rem;
}
#ticketTable + div a {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 2.25rem;
  height: 2.25rem;
  padding: 0.25rem 0.625rem;
  color: var(--bits-text-secondary);
  background-color: #fff;
  border: 1px solid var(--bits-border);
  border-radius: var(--bits-radius);
  font-weight: 500;
  text-decoration: none;
  transition: var(--bits-transition);
}
#ticketTable + div a:hover {
  color: var(--bits-primary);
  border-color: var(--bits-primary);
  background-color: var(--bits-primary-soft);
}
#ticketTable + div a b { font-weight: 500; }
#ticketTable + div > b {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 2.25rem;
  height: 2.25rem;
  padding: 0.25rem 0.625rem;
  color: #fff;
  background-color: var(--bits-primary);
  border: 1px solid var(--bits-primary);
  border-radius: var(--bits-radius);
  font-weight: 600;
}
#ticketTable + div strong {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 2.25rem;
  height: 2.25rem;
  color: var(--bits-text-secondary);
  background-color: #fff;
  border: 1px solid var(--bits-border);
  border-radius: var(--bits-radius);
  transition: var(--bits-transition);
}
#ticketTable + div strong:hover {
  color: var(--bits-primary);
  border-color: var(--bits-primary);
}

/* ---- Login / account ---------------------------------------------------------------------------- */
#clientLogin {
  max-width: 480px;
  background-color: var(--bits-card);
  border: 1px solid var(--bits-border);
  border-radius: var(--bits-radius-lg);
  box-shadow: var(--bits-shadow-sm);
  padding: 1.75rem;
  margin-top: 1.25rem;
}
#clientLogin strong { color: var(--bits-danger); font-size: 0.875rem; }
#clientLogin .form-text { color: var(--bits-text-secondary); font-size: 0.8125rem; }
#clientLogin .btn { margin-top: 0.5rem; }
.external-auth { margin: 0.75rem 0; }

.instructions {
  background-color: #fff;
  border: 1px solid var(--bits-border);
  border-radius: var(--bits-radius-lg);
  box-shadow: var(--bits-shadow-sm);
  padding: 1.125rem 1.25rem;
  margin-top: 1rem;
}
.instructions a { font-weight: 500; }

/* ---- Misc ------------------------------------------------------------------------------------------ */
#overlay { z-index: 1040; }
#loading {
  border-radius: var(--bits-radius-lg);
  border-color: var(--bits-border);
  box-shadow: var(--bits-shadow-md);
}

.draft-saved {
  background-color: rgba(17, 24, 39, 0.85);
  border-radius: var(--bits-radius-pill);
  font-size: 0.8125rem;
  padding: 0.375rem 0.875rem;
}
.delete-draft:hover { background-color: var(--bits-danger) !important; }

/* ---- Responsive tweaks ------------------------------------------------------------------------------ */
@media (max-width: 575.98px) {
  #xcontent.bg-white { padding-top: 1.5rem !important; padding-bottom: 2rem !important; }
  .section-header { padding-top: 0.625rem !important; padding-bottom: 0.625rem !important; }
  #logo img { max-height: 44px; }
  #landing_page .main-content { padding: 1.375rem; }
  .featured-category.front-page { padding: 1.125rem; }
  #ticketTable { min-width: 600px; }
  #xcontent .container { overflow-x: auto; }
  #reply { padding: 1.125rem; }
  .sidebar .content { padding: 1.125rem; }
  input[type="submit"],
  input[type="button"],
  input[type="reset"] {
    width: 100%;
    margin-bottom: 0.5rem;
  }
  #landing_page .search-form form { flex-direction: column; }
  .searchbar form { flex-direction: column; }
}

/* ---- Print -------------------------------------------------------------------------------------------- */
@media print {
  body,
  #xcontent.bg-white {
    background-color: #fff !important;
  }
  .card,
  .media-body.border,
  .faq-content,
  .main-content,
  #reply,
  #ticketTable,
  #ticketInfo,
  .featured-category.front-page {
    box-shadow: none !important;
    border-color: #ddd !important;
  }
  .section-header,
  .section-nav,
  .section-footer {
    box-shadow: none !important;
  }
}

/* ---- Accessibility: respect reduced motion ------------------------------------------------------------- */
@media (prefers-reduced-motion: reduce) {
  * {
    transition: none !important;
    animation: none !important;
  }
}